Standardized information for package travel contracts SantaClausInLapland
The combination of travel services offered is a combined trip in the sense of the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16 .
Therefore, you will enjoy all the rights that apply within the framework of the European Union to combined trips. The company SANTA CLAUS IN LAPLAND will be fully responsible for the correct execution of the combined trip as a whole.
In addition, as required by law, the company SANTA CLAUS IN LAPLAND is covered by a guarantee to reimburse you for payments made and, if transportation is included in the trip, to ensure your repatriation in the event of insolvency.
Main rights under the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16:
Travelers will receive all essential information about the package before concluding the package travel contract.
There will always be at least one person responsible for the correct execution of all the travel services included in the contract.
Travelers will be provided with an emergency telephone number or the details of a contact point where they can contact the organizer and, where appropriate, their collaborators.
Travelers may assign the combined trip to another person, with reasonable notice and, where appropriate, subject to the payment of additional expenses.
The price of the combined trip can only be increased if specific expenses occur (for example, in fuel prices) and it is expressly stipulated in the contract, and in no case in the last twenty days prior to the start of the combined trip. If the price increase exceeds eight percent of the price of the combined trip, the traveler may terminate the contract. If the organizer reserves the right to increase the price, the traveler will be entitled to a price reduction if the corresponding expenses decrease.
Travelers will be able to terminate the contract without paying any penalty and obtain a full refund of all payments made if any of the essential elements of the package other than the price are significantly modified. If the employer responsible for the combined trip cancels it before its start, the travelers will be entitled to a refund of the payments made and, where appropriate, to compensation.
In exceptional circumstances, for example, in the event of serious security problems at the destination that may affect the combined trip, travelers may terminate the contract before the start of the combined trip, without paying any penalty.
In addition, travelers may terminate the contract at any time before the start of the package by paying an appropriate and justifiable termination penalty.
If, after the start of the combined trip, significant elements of it cannot be lent, adequate alternative formulas must be offered to the traveler, at no additional cost. Travelers may terminate the contract without paying any penalty in the event of non-execution of the services when this substantially affects the execution of the combined trip and the organizer and, where appropriate, its collaborators fail to solve the problem.
Travelers will also be entitled to a price reduction and/or compensation for damages in the event of non-execution or incorrect execution of the travel services.
The organizer and his collaborators must provide assistance to the traveler in case he is in difficulty.
If the organizer incurs insolvency, payments will be reimbursed. In the event that the organizer incurs insolvency after the start of the combined trip and this includes transportation, the repatriation of the travelers will be guaranteed.
SANTA CLAUS IN LAPLAND has signed a guarantee of protection against insolvency with Compañía Seguros Catalana Occidente, SA de Seguros y Reaseguros under policy number N-6.831.180 with address at Paseo de la Castellana, 4, 28046 Madrid, with telephone number 902344000. If services are denied due to the insolvency of SANTA CLAUS IN LAPLAND, travelers may contact said entity or, where appropriate, the competent authority.
Consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16.