TERMS & CONDITIONS
For the purposes of these General Conditions, the program/brochure is the informative document to which they are incorporated. The program/offer is the description of the combined trip contained in the program/brochure that constitutes the object of the combined trip contract.
The information about the program/offer contained in the program/brochure is binding for the organizer or retailer, unless any of the following circumstances occur:
That the changes in said information have been clearly communicated in writing to the consumer before the conclusion of the contract and such possibility has been expressly mentioned in the offer program.
That modifications occur later, prior written agreement between the contracting parties.
RESERVATIONS: Please visit www.santaclausinlapland.com, call Santa Claus in Lapland at 305-718-3487 or contact your travel agent.
PASSPORTS AND VISAS: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months beyond the dates of travel. Some countries require a full blank page in the passport for stamping purposes. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
CHILDREN: All children under 18 must be accompanied by an adult. Most hotels do not permit children under 18 to occupy a room without an adult. Accompanying adults are responsible for the safety of their children including to provide any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel should be carried. Children from age 2-11 (at the start of the trip) may receive a reduced rate. Travelers over 12 years of age are considered “adult” participants.
The price of the Combined Trip includes:
o Round trip transportation, when this service is included in the contracted program/offer, in the type of transportation, characteristics and category that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it. Unless otherwise indicated, the offer program reflects prices per person for flights in economy class.
o The accommodation, when this service is included in the contracted program/offer, in the establishment and with the diet that appears in the contract or in the documentation that is delivered to the consumer at the time of signing it. Unless otherwise indicated, the offer program reflects prices per person in a standard double room.
o Rates or taxes for hotel establishments and indirect taxes –Value Added Tax (VAT), Canary Islands General Indirect Tax (IGIC), etc.-, when applicable.
o Technical assistance during the trip, when this service is specifically included in the contracted program/offer.
o All other services and accessories that are specifically specified in the contracted program/offer or that are expressly stated in the combined travel contract.
The price of the Combined Trip does not include:
o Visas, airport taxes, and/or entry and exit fees, vaccination certificates, “extras” such as coffees, wines, spirits, mineral waters, special diets – not even in the case of full board or half board, unless otherwise expressly agreed in the contract, laundry and ironing, optional hotel services, and, in general, any other service that does not expressly appear in the section «The price of the combined trip includes» or is not specifically detailed in the program/offer, in the contract or in the documentation that is delivered to the consumer when signing it.
o In the case of Excursions or Optional Visits not contracted at origin, bear in mind that they are not part of the combined travel contract. Its publication in the brochure is merely informative and the price is expressed with the indicative of «estimated». Therefore, at the time of contracting at the place of destination, there may be variations in their costs, which alter the estimated price.
o On the other hand, said excursions will be offered to the consumer with their specific conditions and definitive price independently, not guaranteeing the possible realization of the same until the moment of their contracting.
Price review: Prices are based on transportation rates (including the cost of fuel), currency exchange rates, fees and taxes in effect at the beginning of each calendar year, when schedules and forecasts are made. Any variation in the price of the aforementioned elements may lead to the revision of the final price of the trip. These modifications will be notified to the consumer, in writing or by any means that allows proof of the communication made.
In no case will the prices be revised upwards in the twenty days prior to the departure date of the trip, with respect to requests already made and confirmed.
Special offers: When the combined trip is contracted as a result of special offers, last minute or equivalent, at a price other than that expressed in the program/brochure, the services included in the price are only those that are specified in detail in the offer, even when, said offer refers to any of the programs described in this brochure, provided that said reference is made for the exclusive purposes of general information about the destination. When there are two or more concurrent offers, they cannot be cumulative and only the one with the highest amount will apply.
Deposit: A non-refundable deposit is due within 24 hours of the reservation. The act of registering for the trip require that the client pay a deposit of between 15% – 40% of the total budgeted amount, depending on the reservation.
Full Payment: The remaining amount must be paid against the delivery of the vouchers or travel documentation, which must be made at least 15 days before the date of departure. If the total price of the trip is not paid under the indicated conditions, it will be understood that the consumer withdraws from the requested trip, the conditions set forth in the section on trip withdrawal being applicable.
Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation and cancellation fees will apply. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.
Form of Payment: SANTA CLAUS IN LAPLAND offers various forms of payment to meet the needs of its customers. Specifically, SANTA CLAUS IN LAPLAND offers you the possibility of paying the price of the contracted services by means of cash paid at our offices, for an amount less than the legal limit, credit card or transfer, all of these systems offering you maximum security. The issuing entities are the ones that verify the payment. If they do not authorize it, the reservation process cannot be completed satisfactorily and your locator will be cancelled. If the payment is accepted, the price of services and taxes included in the order will be charged. The bank transfer will allow you to make a deposit directly to our account, being able to do it directly from your Bank. You will only have to go to the branch of your bank or use your electronic banking passwords if you have this service and order the transfer for the amount corresponding to the price of the contracted tourist services to the account number that we will indicate by email. You must indicate as a concept of the transfer the number of your reservation locator to facilitate the location of the entry. At the time the entry appears in our systems, we will proceed to confirm your reservation and consequently guarantee your locator. This period may vary depending on the issuing entity, but it is usually around 2-3 business days. Similarly, payment by Visa and MasterCard credit and debit cards is accepted. Payment is made through a secure payment gateway in which your data is encrypted, which guarantees their security. In addition, your bank will ask you to confirm, once you have entered your card details, that you really are the owner of the card before making the payment. Once made and confirmed, your entity will confirm the payment. At this time we will proceed to send your reservation confirmation according to the stipulated period. Payment by card does not entail any type of surcharge for the Client.
Airline Tickets: Once issued, tickets are subject to airline assessed cancellation fees and any non-refundable government taxes.
Refund: If the customer decides to cancel their reservation, they have the right to a refund of the amount paid, but must take note of the below:
o Management fee of $65 per person will be charged.
o Cancellation expenses (amounts to be paid to the different providers involved in the trip). The amount can be significant, since this includes plane tickets, hotels, expenses of local correspondents, etc., which may be non-refundable. As a general rule, provided that each program does not indicate otherwise, the penalty for cancellation will be applied depending on the date on which it occurs, with respect to the start of the trip:
o 50% of the total amount between 14 and 7 days prior to departure
o 75 % of the total amount between 7 and 3 days prior to departure
o 100% within the last 72 hours prior to departure
CANCELLATION BY THE AGENCY: In the cases in which the Agency is was unable to proceed with the scheduled trip due to not reaching the minimum group requirement or caused by force majeure, the Agency may cancel the trip and will notify the customer with a minimum of 15 days before the scheduled departure. In both cases, the consumer will have the right to reimbursement of the amounts paid.
The Travel Agency undertakes to provide its clients with all the contracted services contained in the program/offer that has given rise to the combined travel contract, with the stipulated conditions and characteristics, all in accordance with the following extremes:
a) In the event that, before the departure of the trip, the Organizer is forced to significantly modify any essential element of the contract, including the price, it must immediately inform the consumer, either directly, when also acting as retailer, or through the respective retailer in other cases.
b) In such a case, and unless the parties agree otherwise, the consumer may choose between terminating the contract without any penalty or accepting a modification of the contract specifying the changes introduced and their impact on the price. The consumer must communicate the decision adopted to the Retailer or to the Organizer within three days of being notified of the modification referred to in section a).
c) In the event that the consumer chooses to terminate the contract, under the provisions of section b), or that the Organizer cancels the combined trip before the agreed departure date, for any reason other than attributable to the consumer, the consumer will be entitled, from the moment the contract is terminated, to reimbursement of all amounts paid, in accordance with it, or to carry out another combined trip of equivalent or superior quality, provided that the Organizer or Retailer can propose it. In the event that the trip offered is of inferior quality, the Organizer or the Retailer must reimburse the consumer, when appropriate, based on the amounts already paid, the difference in price, in accordance with the contract.
This same right will correspond to the consumer who does not obtain confirmation of the reservation in the terms stipulated in the contract.
d) In the above cases, the Organizer and the Retailer will be responsible for paying the consumer the compensation that, where appropriate, corresponds for breach of the contract, which will be 5 percent of the total price of the contracted trip, if the aforementioned breach occurs between two months and fifteen days immediately prior to the planned date of completion of the trip; 10 percent if it occurs between the previous fifteen days and three days, and 25 percent in the event that the aforementioned breach occurs within the previous forty-eight hours.
e) There will be no obligation to indemnify in the following cases:
1. When the cancellation is due to the fact that the number of people registered for the combined trip is less than required and this is communicated in writing to the consumer before the deadline set for this purpose in the contract.
2. When the cancellation of the trip, except in cases of excess reservations, is due to reasons of force majeure, understood as those circumstances outside the person who invokes them, abnormal and unforeseeable, whose consequences could not have been avoided, despite have acted with due diligence.
f) In the event that, after the departure of the trip, the Organizer does not supply or proves that it cannot supply an important part of the services provided for in the contract, it will adopt the appropriate solutions for the continuation of the organized trip, without any supplement. of price for the consumer, and, where appropriate, will pay the latter the amount of the difference between the benefits provided and those supplied. If the consumer continues the trip with the solutions given by the Organizer, it will be considered that he tacitly accepts said proposals.
g) If the solutions adopted by the Organizer are unfeasible or the consumer does not accept them for reasonable reasons, the latter must provide the latter, at no additional cost, with a means of transport equivalent to that used on the trip to return to the place of departure or to any other that both have agreed, without prejudice to the compensation that may apply.
h) In the event of a claim, the retailer or the organizer must act diligently to find adequate solutions.
i) In no case, everything not included in the combined travel contract (such as, for example, transportation tickets from the passenger’s place of origin to the place of departure of the trip, or vice versa, hotel reservations in previous days or after the trip, etc.) will be the responsibility of the Organizer, and there is no obligation to indemnify for these possible costs of independent services in the event that the trip is canceled for the reasons set forth in section e).
j) If the transfers/assistance from the hotel-airport or vice versa or other similar, included in the offer, are not fulfilled, fundamentally for reasons beyond the transfer agent and not attributable to the Organizer, the Organizer will reimburse the amount of the alternative transport used by the client in displacement, upon presentation of the corresponding receipt or invoice.
TRAVELERS NEEDING SPECIAL ASSITANCE FOR INTERNATIONAL TOURS: Hotels and transportation providers outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators/lifts to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches, river cruises or other forms of transportation.
LUGGAGE: The traveler’s luggage is their own responsibility. Santa Claus in Lapland will not be responsible for any loss or damage to the luggage/personal belongings of the traveler. You MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider.
AIRLINE DEPARTURE: We recommend arriving to the airport 3 hours before the departure of the flight. Passengers must reconfirm with this Travel Agency, within 48 hours prior to the scheduled departure, the meeting point, date, time and flight number. If this reconfirmation is not carried out, the Agency declines all responsibility in the event of changes to the information previously provided.
HOTEL: Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel’s management on a run-of-house basis. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Single and double rooms, allowing a third bed to be enabled in some of the latter, it will always be considered that the use of the third bed is made with the knowledge and consent of the people that occupy the room. Likewise in the cases of double rooms for use by up to four people, with four beds, when specified in the offer of the program/brochure.
As a general rule, and unless expressly agreed otherwise in the contract, the rooms may be used from 2:00 p.m. on the day of arrival and must be vacated before 12:00 p.m. on the day of departure.
When the contracted service does not include the permanent accompaniment of a guide and in the event that the user foresees his arrival at the hotel or apartment reserved on dates or times other than those outlined, it is convenient, to avoid problems and misunderstandings, to communicate with the highest possible anticipation of such a circumstance to the Organizing Agency, or to the hotel or the apartments directly, as the case may be.
ALTERNATIVE TRAVEL SPECIALTY / REMOTE AREAS: Some of our trips run partially through remote areas, with limited or non-existent tourist infrastructure. Traveling through these places requires being flexible and accepting the changes that, in relation to the services provided, may entail said limitations. A certain ability to adapt to the unexpected is also necessary, both positively (a local festival, a market…) or less so (floods, blocked roads, etc.). The traveler must be aware that, in some cases, it may be impossible, for example, a rapid evacuation or adequate medical assistance.
MEALS: As specified in each itinerary, meals are based on the hotel’s or restaurant’s buffet or set menu. In general, beverages are not included, unless specifically stated. Dietary requests should be provided at the time of booking or at least 72 hours prior to departure. We cannot make any guarantees however, we will make every effort to honor special dietary requests.
WEAPONS: Are not permitted on any tour including, but not limited to, firearms, knives, mace, brass knuckles, and other weapons of any type.
HEALTH REQUIREMENTS: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations.
TRAVEL INSURANCE INFORMATION: Please contact us for the optional subscription of travel insurance.
COMMUNICATION BETWEEN PARTICIPANTS OF OUR GROUPS, YOUR PRIVACY: #SantaClausInLapland programs are our exclusive vacation formula for turning your family trips into extraordinary adventures. When confirming your reservation, you will receive a welcome email introducing you to the rest of the group, at least virtually, and in this way meet your new friends before arrival at the destination. Later you will receive a new email with some basic advice on preparing your adventure. If you do not tell us otherwise, your email will be included in this list with a copy open to all participants. It is important to understand this point, since the interaction with the group of new friends is an important aspect of our trips. Before each trip, we create a WhatsApp group to encourage and facilitate communication between participants and contact with the trip coordinator. This means that, if you accept we will include you in the group chat, where the rest of the participants will be able to know your phone number, the photo you have on your profile and the topic you have chosen. Santa Claus In Lapland cannot be held responsible for the actions or comments that the members of the group make on the messaging application and the information that is shared. You can unsubscribe/remove yourself from the group chat at any time. You should know that, although it is recommended, the fact of not giving consent to be added to the group will not harm your feeling of the trip, nor the information you will receive regarding the organization of your trips to Lapland.
OBLIGATIONS OF THE CONSUMER: It is the consumers obligation to communicate any breach in the execution of the contract. The consumer is obliged to communicate any breach in the execution of the contract as soon as possible, in writing or in any other way that is recorded to the organizer or to the retailer or to the provider of the service in question. The Agency or the organizer will have forty-five calendar days to respond to the claim raised by the consumer, a period that will begin to run from the day following the filing of the claim with the Agency.
INFORMATION THAT THE RETAIL AGENCY MUST PROVIDE: The consumer is informed that at the time of formalizing the contract, they must receive from the Retail Agency the pertinent information on the specific documentation necessary for the chosen trip, as well as advice on the optional subscription of an insurance that covers them for cancellation expenses.
RELEASE FROM LIABILITY: Santa Claus in Lapland LLC, its shareholders, directors, officers, employees and affiliates, does not own or operate any entity which is to or does provide goods or services for your trip including, for example, ownership or control over hotels or other lodging facilities, airline, vessel, bus, van or other transportation companies, local ground operators, providers or organizers of optional excursions or equipment used thereon, food service or entertainment providers, etc. All such persons and entities are independent contractors. Independent contractors may utilize the Santa Claus in Lapland logo on signage or uniforms solely for identification purposes which does not signify Santa Claus in Lapland ownership, management or control. As a result, Santa Claus in Lapland is not liable for any negligent or willful act or failure to act of any such person or entity, or of any other third party. Without limitation, Santa Claus in Lapland is not responsible for any injury, loss, or damage to person or property, death, delay or inconvenience in connection with the provision of any goods or services occasioned by or resulting from, but not limited to, acts of God, acts of government, force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, or the threat thereof, overbooking or downgrading of accommodations, structural or other defective conditions in hotels or other lodging facilities, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely or safely, diseases and dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to recreational activities such as swimming, kayaking, sailing, canoeing, rafting, hiking, walking, bicycling, etc., sanitation problems, food poisoning, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, illness, epidemics or the threat thereof or for any other cause beyond the direct control of Santa Claus in Lapland. In addition, I release Santa Claus in Lapland from its own negligence and assume all risk thereof.
ASSUMPTION OF RISK: I am aware that travel such as that I am undertaking involves hazardous activities, with a risk of illness, injury or death which may be caused by forces of nature, animals, insects or flora, the negligence of Santa Claus in Lapland, or other persons and companies known or unknown, or of willful or criminal conduct of third parties. I am aware that weather conditions may be severe, adverse and/or unpleasant. I am also aware that medical services or facilities may not be readily available or accessible during some or all of the time during which I am participating on the trip. In order to partake of the enjoyment and excitement of this trip I am willing to accept the risks and uncertainty involved as being an integral part of my adventure. I hereby accept and assume full responsibility for any and all risks of illness, injury or death and of the negligence of Santa Claus in Lapland and agree to hold harmless and release Santa Claus in Lapland from claims of third party negligence.
VOLUNTARY PARTICIPATION: I acknowledge that I have voluntarily applied to participate on the trip designated on this application (or a trip which I may change to) and that I have read the description of the trip as it appears in the current Santa Claus in Lapland catalog and supplements or brochures or website relating to the trip, together with all information contained in this application. I am voluntarily participating in this trip with knowledge of the hazards involved.
KNOWING AND VOLUNTARY EXECUTION: I have carefully read these Terms and Conditions and the booking information sections of this document, and fully understand its contents and certify that I am 18 years of age or older. I am aware that this is a release of liability and a contract between myself and Santa Claus in Lapland and agree of my own free will. By checking the Passenger Agreement box, I agree to these Travel Terms & Conditions and Santa Claus in Lapland ‘s Release from Liability and Assumption of Risk for myself, each member of my traveling party and any minor children accompanying me.
WEBSITE: www.santaclausinlapland.com Your use of www.santaclausinlapland.com constitutes your agreement to all terms, conditions, and notices.
LIABILITY DISCLAIMER: The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. Santa Claus in Lapland may make improvements or changes on this web site at any time. In no event shall Santa Claus in Lapland be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this web site, or for any information, products, and services obtained through this web site, or otherwise arising out of the use of this web site.
The organization of this combined trip has been carried out by www.santaclausinlapland.com
Trade name of the company: SANTA CLAUS IN LAPLAND LLC
Address: 5201 Blue Lagoon Drive Ste 948 Miami, FL 33126